Career Opportunities at WildyX!

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Position Available: Shipping and Receiving Manager

Full/Part Time: Full Time (40hrs/wk)

Starting Wage: $50,000/year

Job Description & Responsibilities:

The primary responsibility of the Shipping and Receiving Manager is to ensure that the experience of every online customer and employee in the company reflect our core values: to exceed customers' expectations in every way, to create a positive and rewarding work environment that values both individual excellence as well as teamwork, and to drive the continued success of the ecommerce business. The S&R Manager interfaces directly with the major stakeholders in the company; they lead our warehouse team and work with our store management, buying team, accounting director, and ecommerce team.

Below are the eight fundamental responsibilities of the Shipping and Receiving Manager:

Personnel/HR Management

Providing exceptional leadership through example
Overseeing/ prioritizing/ and managing all shipping and receiving and warehouse functions
as well as the activities of warehouse staff daily
Hiring, firing, scheduling, and training warehouse staff
Promoting a culture of accountability through performance reviews, feedback on the fly,
and ongoing evaluation of staff performance. Providing coaching and mentorship for staff’s
professional development

Web Fulfillment

Oversee all activities of shipping for the ecommerce platform
Ship orders accurately and timely and in the most cost-effective way possible
Coordinating timely web picking with store management to decrease incidents of double-
sells
Ship online orders taken over phone and prepare online orders for in-store pick up
Watch for and investigate possible fraud
Create RAs

Receiving

Prioritize incoming product to be received
Accurately resolve all incoming shipments to pack slip
Reconcile product received against buyer POs and sticker product
Address shipping discrepancies
Get RA’s, call-tags, credits, etc. from manufacturers when necessary
Resolve all warranty issues satisfactorily in conjunction with store warranty manager

Inventory Management

Maintain off site inventory at warehouse using Google Docs
Spearhead all product logistics from warehouse back stocking to shop will calls for daily
fulfillment
Physically maintain warehouse with clear organization and spatial efficiency
Ordering all necessary materials and media for warehouse needs
Running a tight ship

UPS Management

Audit all UPS invoices for accuracy, pending credits, and claims
File and track claims with UPS for items lost in transit, items that did not meet delivery
criteria, etc
Issue call tags for customers who need to return items we are responsible for
Handle SurePost claims with USPS
Track/monitor shipping rates
Manage relationship with UPS rep and continually leverage for best possible rates

Customer Service

Amazon

Meet strict customer service guidelines outlined by Amazon like 24 hour response
times and professionally resolving all customer issues and complaints
Quickly and effectively respond to all customer reviews and feedback
Customer appeasement for wide array of customer issues
Defend A-Z Service Claims and chargeback defense/rebuttals

Our URL

Ensure all [email protected] customer inquiries and issues related to web business are
responded to within 24 hours by team
Handle customer appeasement issues effectively

Sales Platform Management

Amazon

Monitor performance metrics (feedback, late shipments, customer responses,
claims, etc.)
Maintain/monitor Amazon’s product listings and images to verify integrity in
conjunction with IT team and troubleshoot problems

Our URL

Document any activities that may cause discrepancies between CC batch and POS
reporting
Monitor CC/PayPal batches daily and ensure all transactions clear before shipping
items
Effectively troubleshoot any issues and develop solutions, which might entail
working with IT administrator to fix

Communications

Stakeholder communication needs -store management daily for web picking and will call of
product, buying team for order and product questions, monthly calls with web development
and ecommerce team, and ongoing communication with Accounting Director for invoice and
order reconciliation
Work to create a “United Front” with management to ensure a consistent message is
delivered to all staff

Soft Skills

Impeccable customer service skills
Proven leadership skills
Ability to multitask and prioritize
Exceptional written and verbal communication skills
Attention to detail and accuracy
Strong organizational skills, ability to problem-solve and think critically, and to apply these skills to an ever-evolving warehouse platform and online environment

Other Job Requirements:

2-3 years previous warehouse and management experience
Must have experience with and a base knowledge of the outdoor gear that we sell
Must have proof of Covid vaccination

Benefits Include, but are not limited to:

Health Care for Full-Time Staff (commencing on the 3 rd month of employment)
PTO for Full Time Staff (accrual commences on 1 year anniversary of employment)
Paid sick leave for all staff
401k plan available with 4% company match (commences on 1 year anniversary of employment)
Pro-Deals and discounts on gear
Opportunities to win FREE gear
Always have a climbing/skiing partner

If you think you are a good fit for this position, please send a professional resume and an outdoor resume to the following hiring managers:

John Wanshura: [email protected]

Spencer Neptune: [email protected]

Don Bushey: [email protected]

Position Available: Sales Lead

Full/Part Time: Full Time (40hrs/wk)

Starting Wage: $16.50/hour and up D.O.E.

Job Description & Responsibilities:

The Wilderness Exchange mission is to serve the Front Range outdoor community with the highest level of customer service, the best selection of technical gear, and the greatest deals on outdoor equipment! Ideally, we’d be stoked on a candidate that has previous outdoor retail experience, but as long as you have a passion for the outdoor culture and lifestyle, and an abnormally high level of psych for getting folks the gear they need, then you’d likely be a good fit. Wilderness Exchange welcomes ALL qualified applicants. We encourage and strive for diversity, equity, and inclusion amongst our team, our outdoor community, and the Outdoor Industry.

We are a small company, and as a result, you may find yourself working on a medley of different tasks throughout the day. Some days are super busy, some days are kinda slow – either way, we try to create a fun and safe working environment, where our staff feel comfortable, appreciated, and that their opinions are valued.

Sales Lead responsibilities include, but are not limited to:

Sales and customer service - leading by example
Promoting our mission statement, company values, and a positive work environment
Understanding the fundamentals of running a retail store
Direct the daily activities of Sales Associates and ensure tasks are getting completed
Support sustainable and value-added customer experiences
Assist in the growth and professional development of sales associates under the guidance and mentorship of the Store Manager
Provide “feedback on the fly” to staff regularly
Provide effective verbal and written communication to Management team
Participate in the morning “huddles” where daily goals are articulated to staff
Performing all opening and closing procedures, running daily register reports
Holding keys and performing all security protocols
Fitting customers for packs, footwear, climbing shoes, ski boots, etc.
Training new staff and monitoring their performance
Answering phones and fielding customer questions
Stickering and security tagging product, and some other admittedly boring stuff
But, most importantly - getting people STOKED on getting outside!

Some base knowledge of the categories that we sell is required, and semi-expert knowledge of at least one of the categories is preferred. Our categories include, but are not limited to: Climbing, Backpacking, Technical Apparel, Footwear, and Backcountry Skiing.

Other Job Requirements:

Previous retail management experience is preferred
Must be psyched on the things we sell
Must have some weekend availability
Good sense of humor is preferred, but not required
Must have proof of Covid vaccination

As a growing business, there are great opportunities for professional growth and advancement for those desiring a career in the outdoor industry. We always promote from within whenever possible and try to find unique ways to improve the professional skills of our staff.

Benefits Include, but are not limited to:

Health Care for Full-Time Staff
PTO for Full Time Staff
Paid sick leave for all staff
Matching 401(k) Plan for eligible staff
4-Day work week (so that you have time to play outside)
Pro-Deals and discounts on gear
Opportunities to win FREE gear
Always have a climbing/skiing partner

If you think you are a good fit for this position, please send a professional resume and an outdoor resume to the following hiring managers:

John Wanshura: [email protected]

Position Available: Sales Associate

Full/Part Time: Full Time (40hrs/wk)

Starting Wage: $15.87/hour

Job Description & Responsibilities:

Sales and customer service
Having fun conversations with customers
Restocking and merchandising
Fitting customers for packs, footwear, climbing shoes, ski boots, etc.
Picking web orders with accuracy
Making funny signs
Appraising gear for consignment
Answering phones and fielding customer questions
Stickering and security tagging product, and some other admittedly boring stuff
But, most importantly - getting people STOKED on getting outside!

Previous retail experience is preferred
Must be psyched on the things we sell
Must have some weekend availability
Good sense of humor is preferred, but not required
Must have proof of Covid vaccination

Benefits Include, but are not limited to:

Health Care for Full-Time Staff
PTO for Full Time Staff
Paid sick leave for all staff
Matching 401(k) Plan for eligible staff
4-Day work week (so that you have time to play outside)
Pro-Deals and discounts on gear
Opportunities to win FREE gear
Always have a climbing/skiing partner

If you think you are a good fit for this position, please contact the following managers with a professional and outdoor resume:

John Wanshura: [email protected]