FREE SHIPPING on orders OVER $49
  • 2401 15th Street Suite 100
  • Denver, CO 80202
  • 303.964.0708
  • Toll-free 866.964.0708
  • Mon - Fri: 11a - 7p
  • Sat: 11a - 6p
  • Sun: 11a - 6p
FREE SHIPPING on orders OVER $49 *

COVID-19 Response - UPDATED 5/15

COVID-19 Response - UPDATED 5/15

MAY 15TH, 2020 - WILDERNESS EXCHANGE RETAIL STORE IS OPEN!

Dear Customers and Friends,

It is our great pleasure to announce that Wilderness Exchange will be re-opening to customer traffic starting on Friday, May 15th! Our hours will be 11am-6pm every day. We will still be offering our lobby pickup option as well - order online or over the phone.

In order to protect the health and safety of our staff and our guests, we will have certain shopping restrictions in place. These restrictions will include, but are not limited to:

  • Store hours will be 11am to 6pm.
  • Customers will now enter through the building main lobby (on Platte St.) and our front door will serve as an exit ONLY.
  • We will only be allowing a limited number of customers in the store at the same time.
  • We will be requiring you to wear a face covering if you wish to shop with us, as per City of Denver and our building guidelines. 
  • We will be practicing strict 6-foot social distancing.
  • We will conduct daily monitoring of staff temperatures and require anyone with symptoms not to report to work.
  • Staff will be wearing masks all the time and gloves when appropriate.
  • We will be practicing a heightened level of cleaning and sanitation measures on all contact surfaces and we will provide hand sanitizer for guests.

We are so stoked to see everyone in the store again, thank you all for the love and support through these strange times!

Come visit us!

 

Sincerely,

The WildyX Team

 

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May 8th, 2020

WE WILL BE OPEN FOR LOBBY PICKUP STARTING 5/9

Dear Customers, Family, and Friends,

2020 marks the twenty-year anniversary of Wilderness Exchange. We thought we would be closing the shop for two days for a staff camping and climbing trip to celebrate; little did we know that we would be closing the shop for two months due to the pandemic. This has been like nothing we’ve ever seen, and we miss doing what we love in the outdoors and sharing stories and adventures with our community more than words can say. For everyone who has supported us though these years, and especially through these past several difficult months, THANK YOU! 

As we consider how to reopen the shop, we will only do so with a “people-first” approach that values the health and safety of our customers and staff above all other concerns. This is what we are doing to achieve that goal:

  • Starting May 10, we will offer lobby pick up from 11-6 pm for orders placed online or by phone at 303-964-0708. We will guaranty that our customers’ orders will be ready within two hours or less if placed by 4 pm. We will continue this service for the foreseeable future.
  • We will be practicing a heightened level of cleaning and sanitation measures in the pick up area and in handling your order including the wearing of masks and gloves and continual cleaning of all contact surfaces. We will conduct daily monitoring of staff temperatures and require anyone with symptoms to not report to work. We will comply with the Colorado Public Health Order and the recommendations of public health officials in all of our operations.
  • We will launch "virtual gear shop", where our staff will use video conferencing tools to allow customers a full gear shop experience and one on one gear consulting. Call 303-964-0708 during store hours, and we’ll drop you a Zoom or Google Hangout invite.
  • Beginning May 15, we will allow limited public access to the store. Our safety measures will include: limiting customers to no more than 10 at a time, defining directional lanes and areas with 6’ social distancing, defining a dedicated entrance and exit, providing sanitation stations and heightened cleaning protocols, installing sneeze shields at the registers, and implementing a contactless payment solution.


This crisis has tested all of us, and we believe that we will get through this the way we went into it- as a community that finds purpose and meaning in interacting with our wild places and open spaces. The wilderness will be the place where we reconnect with what is so important to all of us, and we plan on being there with you every step of the way!

Sincerely,

Don Bushey
Founder and President

 

 

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April 27, 2020

STAY AT HOME ORDER EXTENDED THROUGH 5/8

Dear Wilderrness Exchange Customers,

Due to the Denver 'stay at home' order extension issued today, our Denver retail store will remain closed through 5/8. Our website and shipping operations are still fully functional, so please consider supporting us through online shopping. We also sell on Amazon as WildyX.

You can also purchase a gift card over the phone by calling the shop (303-964-0708) Mon-Fri, 11am-5pm. FYI - Gift cards are ONLY redeemable in-store and not online, so you will have to wait until the retail store opens again to redeem you gift card.

As soon as it is possible, we will be re-opening our curbside pickup, but that will likely have to wait until the stay at home order is lifted. Stay tuned to this page for updates.

We truly appreciate all of the support from our loyal customers, we will see you all back in the retail store soon!

Stay safe out there!

 

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March 24, 2020

TODAY, 3/24, IS THE LAST DAY FOR IN-STORE PICKUP!

Dear Wilderrness Exchange Customers,

Due to the Denver 'stay at home' order issued yesterday afternoon, today is the last day to pickup an order at the Denver retail store. If you need something, please call the store (303-964-0708) and we can place an order for you over the phone for pickup today.

After that, our retail store will remain closed through April 10th. We will update this post if that date changes.

Our website and shipping services will remain operational. You can always place an order on our website (www.wildernessx.com) and have it shipped. If you live in Denver, it should only take a day or two to get to you.

For those of you wanting ski packages (skis, bindings, & skins), we are selling our rental/demo fleet on the website. Click here to see available ski packages!

If you have any questions, don't hesitate to call the store (303-964-0708) or our warehouse and shipping department (303-477-0881)

Stay safe everyone!

Thank you all for your continued support, we greatly appreciate it!

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March 23, 2020

RETAIL STORE TO REMAIN CLOSED THROUGH 3/29/20

Dear Wilderrness Exchange Customers,

We have made the decision to keep our Denver retail store closed through 3/29/20.

We will continue to update this page if the closure will extend further.

We are still offering a front door pickup options. You can order online or over the phone (303-964-0708) and do a no-contact pickup at the front door of our retail store.

Stay safe, and stay home when possible!

Thank you all for your continued support, we greatly appreciate it!

 

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March 19, 2020

BUY ONLINE. PICK UP CURBSIDE.

Dear Wilderness Exchange Customers,

As many of you know, we made the decision to temporarily close our retail store on Monday March 16 for one week due to concerns over COVID 19.  We will keep you updated on this closure, and continue to follow the guidance and recommendations of federal and state authorities;  we intend to do everything we can to keep our staff and our customers safe while continuing to serve the needs of our community through our web site, www.wildernessx.com

Over the past few days, we have been getting a lot of calls about offering an in-store pickup option. Starting tomorrow (Friday, 3/20/20), we will be allowing ‘in-store’ pickup at the front door of our retail store at 2401 15th Street from 11am-5pm every day.  Our retail store will still remain closed to customers, but we will be staging a pickup area in the foyer of our retail store. Wilderness Exchange will be practicing a heightened level of sanitation and public safety measures in the pick-up area and in handling your order.

You have 2 options for ordering:

  • You can place your order online at wildernessx.com and select ‘In-Store Pickup’ as your shipping option. Normally, our system does not accommodate same-day pickup, but we are making an exception during this pandemic.
  • You can also call the store and place an order for pickup over the phone (303-964-0708)

For both of these options, please allow at least 60 minutes after you place your order for us to collect your items and have your order ready for pickup.

Please call the store when you have arrived for pickup (303-964-0708)

Rentals and ski service will remain closed and customers will not be allowed in the store. Please understand that these precautions are in place to protect the health and safety of our staff. We ask for your patience and understanding through these challenging times.

 

Sincerely,

WildyX Team

 

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March 16th, 2020

DENVER RETAIL STORE CLOSED 3/16-3/22

Dear Wilderness Exchange Customers and Friends,

As the COVID 19 outbreak continues to spread throughout our communities, we are sad to announce that our retail store will be temporarily closed through March 22, 2020. In making this very difficult decision, we have prioritized the health and safety of our staff and customers above all other business concerns. Our decision was informed by the best available information from the WHO and the CDC, who are recommending social distancing in order to flatten the curve of the spread of the virus. Ultimately, it is just the right thing to do.

We ask for your patience and understanding through these challenging times.                                                                        

  • If you have rented equipment from us that currently needs to be returned, or if you have a rental reservation for this week, we will be contacting you to make arrangements for dropoff/pickup at the shop.
  • Our full-time staff will continue to receive pay through this temporary closure.
  • We are offering free shipping on all orders this week as well as a coupon for 25% off on any purchase of $100 or more on our website www.wildernessx.com The coupon code is: INTHISTOGETHER

There will be no limit placed on how many times this can be used through March 23. Our warehouse team is standing by ready to ship your order and can be reached directly at 303 477-0881 between 9-5 MST in case you would like to talk to us about your order or have questions on any of our products. We greatly appreciate your support!

We are grateful to have served you over the past 20 years and look forward to seeing you again soon. Please refer to the blog on our website, www.wildernessx.com/blog.html for any future updates.

We wish you and your families the best of health - please take care of one another.

Sincerely,

Don Bushey
President – Wilderness Exchange

 

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March 14th, 2020

INCREASED CLEANING AND SAFETY MEASURES

Dear Wilderness Exchange Customers,

We are monitoring the COVID 19 pandemic and wanted to update you on measures we are taking to protect the health and safety of our staff and community. Our company’s containment measures will be guided by the best available information from organizations like the WHO and the CDC, and we will continue to adjust our actions and protocols as new information becomes available. 

Our 20+ employees will be taking the following steps to provide a heightened level of public safety while you shop at our retail store:

  • Staff breakrooms -all common touch areas will be disinfected every hour during store operations and we are taking measures to limit communal use of kitchenware.
  • During store hours, we will conduct a thorough sanitization of all surfaces in high touch public areas every 2 hours.
  • There will be an immediate moratorium placed on accepting any consignment items through the end of March.
  • Any staff who feels ill will not be allowed to report to work under any circumstance.
  • We are suspending all community events and gatherings through the end of April as well as staff gatherings and company travel.
  • Staff is instructed to wash hands frequently, especially when engaged in services that involve contact with others like boot fitting and pack fitting.
  • We will place hand sanitizers throughout the shop as they become available.

We are grateful to have served you over the past 20 years and look forward to seeing you again soon. Please refer to our website blog, www.wildernessx.com/blog.html for any future updates.

Sincerely yours,

Don Bushey
President – Wilderness Exchange



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